The Challenge
Ever feel like you're playing whack-a-mole with fraud? That was our client's life. Every day, new scams, new loopholes, and a flood of alerts that made the team feel more like firefighters than fraud fighters. Customers were getting spooked by false alarms, and the compliance team was running on fumes.
Our Approach
We built a GenAI-powered fraud shield that thinks like a detective and moves like a ninja. The tool didn't just flag weird transactions—it explained the why, ranked the real threats, and even suggested what to do next. It was transparent, fast, and learned from every scam and every win.
The Implementation
We started with the toughest cases—high-risk accounts, the ones that kept everyone up at night. The tool was trained on years of real fraud, but also learned from the team's gut instincts. Integration was tricky, but we built custom connectors and dashboards so nobody had to learn a new language.
The Results
Fraud losses dropped, false positives were cut in half, and case investigations went from days to hours. Customer complaints about account freezes dropped, and the compliance team got their evenings back.
