The Challenge
Supply chains are like dominoes—one piece falls, and the whole thing can collapse. Our planners were drowning in spreadsheets, chasing late shipments, and guessing at demand. Delays piled up, costs soared, and the team felt like they were always reacting, never leading. I remember a planner saying, 'It's like we're always one step behind, no matter how hard we try.'
Our Approach
We didn't want another dashboard—we wanted a conductor for the whole orchestra. We built a platform that could forecast demand, optimize inventory, and run what-if scenarios in real time. The tool explained its logic, let humans make the final call, and turned chaos into clarity. Planners could finally see the whole board, not just their piece of it.
The Implementation
We started with the most unpredictable product line, running the tool in parallel with the old process. Training was hands-on, with real data and real decisions. Integration with ERP and logistics systems was a challenge, but our team made it seamless. As the tool proved itself, planners started trusting the forecasts and the team started running the show, not just reacting to it.
The Results
Lead times dropped, stockouts became rare, and planners reported higher confidence and less stress. The company's reputation for reliability soared, and the team finally felt like they were running the show, not just along for the ride.
